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How do I request after-sales service if I experience quality issues with the battery? You can contact our customer service team and provide proof of purchase along with a detailed description of the issue. Based on the specifics, we will offer appropriate after-sales solutions, including repair, replacement, or refund.
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What is the response time for after-sales service? Typically, we will contact you within 24 hours of receiving your after-sales request and begin resolving your issue as quickly as possible, ensuring minimal disruption to your usage.
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Do you provide installation guidance or technical support? Yes, we offer professional installation guidance and technical support services. You can reach out to us via phone, email, or online customer service, and our technical team will assist you promptly with any questions.
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What is the expected lifespan of BOBES lithium batteries? The lifespan of lithium batteries depends on various factors such as usage environment, charging frequency, and methods. Under normal usage and maintenance conditions, our lithium batteries typically last 3 to 5 years, though this may vary based on specific circumstances.
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Can different battery models be interchangeable? Different battery models may have varying specifications, parameters, and compatibility with devices. Therefore, it is not recommended to interchange them. Before purchasing, please confirm the battery model and specifications required for your device, or consult with our sales team for accurate information.
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What is the process for custom lithium battery pack services? Our custom lithium battery pack service involves the following steps: First, you provide your application requirements and technical parameters. Then, our engineering team designs and confirms the solution. Finally, the custom battery pack undergoes strict testing and quality checks to ensure it meets standards before delivery.
